Dea Fbi Conduct Raid On A Grant County Meth Ring - 2916 Words

Current Events Paper: DEA, FBI conduct raid on a Grant County meth ring Mary Gandara Western New Mexico University The event I choose for the current events assignment is the recent DEA, FBI conduct raid on a Grant County meth ring. The event took place Thursday morning on April 30, 2015 in the grant county area. The event occurred after a 13 month investigation began in March of 2014 of an alleged meth ring in areas of Grant County including Silver City and Santa Clara. The investigation led law enforcement agencies to arrest 12 individuals on methamphetamine trafficking charges. Law enforcement agencies that participated in the investigation and events included Homeland Security officers, DEA agents and the FBI. It was stated in the press release that no local law enforcement had any part in the investigation or event that took place Thursday morning. All 12 defendants were arrested during the early morning of April 30. The arrested individuals included both male and females between the ages of 24 and 53 years of age. The law enforcement agencies involved set up a command post in Santa Clara ea rly Thursday morning to issue arrest warrants in the grant county area, according to Santa Clara Police Chief Lonnie Sandoval. The investigation was created in part with the Organized Crime Drug Enforcement Task Force program. The program is a nationwide Department of Justice program that consists of resources and exclusive knowledge of federal agencies as well as

What You Do Not Know About Argumentative Essay Topics on Animation Might Surprise You

What You Do Not Know About Argumentative Essay Topics on Animation Might Surprise You For an argumentative essay, you ought to choose an issue that's controversial. Concluding an essay is the hardest portion of writing for lots of people, but nevertheless, it may make more sense if you comprehend the intention of the conclusion. Argumentative essays have some basic characteristics that you should have in your essay. An argumentative essay is a certain sort of academic writing. Remember your introduction should determine the principal idea of your argumentative essay and work as a preview to your essay. The thesis is the essential gist of an argumentative essay. Providing your thesis at the conclusion of your very first paragraph will help to guide your readers throughout the remainder of your essay. Inspiration to make your own advertising or media argumentative essay topics isn't tough to discover. You may use many examples on the web at no cost. It isn't possible to produce a true friend online. Shopping online isn't secure or secure. The Awful Secret of Argumentative Essay Topics on Animation An argumentative essay is among the most troublesome kinds of essays. Argumentative essay topics are so important since they are debatableand it's critical to at all times be critically considering the world around us. Moral argumentative essay topics are a few of the simplest to get carried away with. The topics for argumentative essays are often quite self-explanatory they're common understanding. If you must create a descriptive essay within a broader writing prompt, you might want to find some insight on how best to compose the other styles of essay writing. Writing an outline before starting drafting your argumentative essay can help you to organize your information more effectively. Recent argumentative essay topics that are related to society is going to do. When writing an argumentative essay, there are many different general topics you could utilize to write about. Understanding how to compose a strong argumentative paper can help you advance your very own argumentative thinking. Education scholars are continuously evolving the way that they think about how we learn and what's taught. Strategies for writing book reports on books you haven't even read. You have to read lots of books, textbooks or watch some videos to have an excellent comprehension of your subject and be in a position to come up with a compelling argument. Humorous essays are frequently a good de al more fun to write. Facts, finally, will always win out against how folks are feeling at a specific moment. The net has made our life a good deal easier. Argumentative Essay Topics on Animation: the Ultimate Convenience! First, the topic is debatable. Quite frequently, the very best topic is one which you truly care about, but you also will need to get ready to research it. When you write, it would be helpful to pick a topic which is both interesting and debatable. Deciding on an emotional topic is also a great idea. Argumentative Essay Topics on Animation Options What you aspire to teach your reader will choose the form of your essay. It is very important to get started with demonstrating the principal idea of the entire piece so you and your readers are going to be on the very same page. Detailed researching and outline editing When you have the entire picture of the essay in your thoughts, start searching for details that will allow you to persuade readers. There ar e a lot of fantastic choices for ending an argumentative essay which may help you decide how to format your conclusion. A conclusion is, undoubtedly, the main portion of the argumentative essay since you can either support the great impression or destroy it entirely. The second thing you ought to take care of once you choose the title is to maintain in mind five varieties of argument claims. The choice is dependent upon the writer. The issue is that everybody's interpretation of what makes a great society differs. Argumentative Essay Topics on Animation Help! Therefore, you might wish to appear past the films, so as to obtain a wide variety of unique topics to write about for an argumentative paper. Discuss in an essay how the flip book managed to achieve a larger audience than its predecessors and the way it played a part in inspiring the evolution of movie animation. Choose which sort of animation you think is better and defend your selection. Needless to say, in regards to a general topic such as Disney, then it can be simple to think there are few argumentative titles that may be created. Characteristics of Argumentative Essay Topics on Animation Generally, argumentative essays ask you to support the argument you're making using logic and support from your research. Therefore, you can ask all the essential questions and consult on some points. It's important to select debatable argumentative essay topics since you need opposing points that you could counter to your own points. Also, it needs to be a road map for the remainder of the Essay writing service reviews you shouldn't explicitly announce what and how you're going to be arguing.

Improving Americas Educational System free essay sample

A paper which explores the way American politicians attempt to improve the educational system in order to attract voters. The paper shows that one of the greatest problems facing the American nation today is that of its failing school systems. It is a favorite rhetorical trope of politicians that education is an investment in our nations future. The paper discusses how few politicians are truly interested in remedying the situation in real, constructive ways. It explores two ways politicians have recently attempted to improve the nations education system by introducing an expanded school voucher system and raising state standards for childrens education via increased standardized testing. These solutions are attractive to voters because they do not cause much of a drain upon taxpayers funds. The paper argues however that ultimately the only real solution that will result in a real and long-lasting improvement in the education is that all American children receive increased funding for schools. We will write a custom essay sample on Improving Americas Educational System or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page This real increase in funds was used to support summer schools, remedial programs, and actual steps to support students ability to strive for real standards. Such programs do not attempt to close failing schools through heightened competition with the private sector, or support schools attempts to simply set standards without taking real steps to ensure students meet these standards. Recently, Michigan cut over 100 million from its early childhood education and remedial help program for elementary school children. California eliminated its system of monetary awards to public schools that meet standards in the state. Although standards were not lowered in either state, how can students meet such standards without adequate support from teachers and a supported curriculum?

Quality and Environmental Management

Appropriate management systems ensure quality and safer structures. The purpose of this report is to evaluate Domhus UK Ltd, a manufacturer of high specification prefabricated houses, various aspects regarding its operations.Advertising We will write a custom report sample on Quality and Environmental Management specifically for you for only $16.05 $11/page Learn More By analysing various construction management books, journals, and websites, the report discusses the company’s significant environmental aspects, suitable objectives, targets and environmental management programmes, and the relevant auditing arrangements for the integrated management system. Company’s significant environmental aspects The fact that the company manufactures most of its components in a controlled environment reduces the waste of materials and lessens environmental impacts on land and the society. The company can integrate wastes into the construction process rat her than being lost on-site and discarded as landfill. The materials, which are mostly organic, have low embodies energy compared to the materials mined from the earth’s crust (Birkeland 2008, p.104). The reuse of components serves to keep the environment clean with the organic materials, which contain fewer petrochemicals, enhancing a healthier environment especially concerning air pollution (BragancÃŒ §a 2007, p.105). Since onsite construction is minimised, various forms of pollutants that might have been introduced into the environment are avoided. In this regard, health and safety are maintained while at the same time avoiding dirt, which could inconvenience local residents. Furthermore, these practices ensure the protection of the habitats, waterways, and other natural features (Howarth Watson 2009, p.35). The minimisation of the consumption of energy during the construction phase is also beneficial. Suitable environmental programmes The design process should involve a detailed assessment of the construction process to eliminate any problematic health and safety issues within the design (Lowton 1997, p.67). The organising and controlling of the work on site should ensure the observance of environmental safety.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More By observing site-specific retrofitting, prefabricated buildings can considerably contribute to reduced land coverage resource flaws (Schaur 2005, p. 78). Furthermore, constructing prefabricated structures in combination with greenhouse aspects of heating, cooling, and ventilation can be beneficial. High concentrations of the interior environment contaminants can be minimised. Adopting more sustainable principles in the materials and production systems will facilitate more environmentally friendly structures. The prefabricated houses can be designed to achieve high-energy efficiency and thus minimise the consumption of non-renewable resources and ensure appropriate management of the renewable and local resources (Mehta et al. 2008, p.32). Such include the minimisation of the extensive use of air-conditioning. The buildings should be energy efficient and utilise energy from renewable sources by specifying recycled materials (Hawkes Forster 2002, p. 197) Materials such as sandwich-structured composite are appropriate in thermal improvement, sound insulation, and air tightness. The company should avoid the use of prefabrication materials that might have adverse effects on the environment. Concerning the external suppliers, the company should undertake consultations in seeking their input for a safer environment and undertake process of identifying, assessing, and controlling the impacts of its activities (Fryer et al. 2004, p. 81). This relationship should deliver high quality products and services that are environmental friendly (Feld Carper 1997, p. 103). It is appropriate to a dopt a continuous improvement scheme that promotes health and safety and maintain an environmental management system that is relevant to environmental conservation (Chitkara, 1998, p. 93). The company should educate and train its staff in matters of environmental preservation. Moreover, the company should comply with all the relevant legislation and regulations that relate to environmental health and safety and any other industry codes of practice in this regard. This entails the improvement of all the aspects of design, manufacture, hire, installation, and service (Smith 1999, p.48). A regular review of the quality objectives and the management system through self-analysis, customer feedback, and third party verification is vital.Advertising We will write a custom report sample on Quality and Environmental Management specifically for you for only $16.05 $11/page Learn More Auditing arrangements Prefabrication requires significantly diverse capital requ irements, logistic skills, and specialized labour. The capital costs include the costs of importing the prefabricated building segments or the costs of erecting an industrial plant to fabricate the building segments (Harris et al. 2006, p. 64). The logistics involve transporting large prefabricated building segments to the construction site. The logistics become more complex with disperse construction sites, considerably large building segments, and poor road networks and transport systems. With poor planning, the complexity involved in prefabricated construction may cause increased costs that exceed the savings expected from reduced time, labour, and materials (Goodchild 2008, p. 82). A company must cater for alternatives to address any disruptions in the supply of materials and fittings. It must also cater for unexpected problems during the construction process. Proper inspection measures will ensure that faults are avoided as the use of specialized components increases the mainte nance costs and delays any remedial work due to difficulties associated with sourcing. Financial allowance is essential for all residual risk items. The frequency of the auditing process should emphasise on the crucial sections of the company such as the production process (Hughes Ferrett, 2011). A well-structured auditing programme in this regard will give a clear picture of the effectiveness of the production process. Thus, the company can control the risks associated with defective products by making informed decisions. Regarding joint venture examinations, the auditing process should consider the unique issues regarding operation of the joint ventures. Each party should be viewed independently. A proper auditing process should facilitated value management so that the company meets the client business needs in matters concerning time, cost, quality and risk constrains. It should also ensure sustainable construction in terms of social, economic, and environmental aspects (Kay et al. 1989, p.53). Conclusion Appropriate management systems facilitate the realization of a company’s objectives. Both its onsite and offsite operations should address environmental preservation in terms of pollution and energy conservation.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More References Birkeland, J. (2008). Positive development: from vicious circles to virtuous cycles through built environment design. Earthscan: London. BragancÃŒ §a, L. (2007). Portugal SB07 sustainable construction, materials and practices : challenge of the industry for the new millenium. Delft University Press: Amsterdam, Netherlands. Chitkara, K. K. (1998). Construction project management: planning, scheduling and controlling.Tata McGraw-Hill Pub: New Delhi, India. Feld, J., Carper, K. L. (1997). Construction failure (2nd ed.). Wiley: New York. Fryer, B. G., Fryer, M., Egbu, C. O., Ellis, R., Gorse, C. A. (2004). The practice of construction management: people and business performance (4th ed.). Blackwell Pub: Oxford, U.K. Goodchild, B. (2008). Homes, cities and neighbourhoods: planning and the residential landscapes of modern Britain. Aldershot, England: Ashgate. Harris, F., McCaffer, R., Fotwe, F. (2006). Modern construction management (6th ed.). Blackwell: Oxford. Hawkes, D., Forster, W. (2002). Energy efficient buildings: architecture, engineering, and environment. W.W. Norton Co; New York. Howarth, T., Watson, P. (2009). Construction safety management. Wiley-Blackwell: Chichester, U.K. Hughes, P., Ferrett, E. (2011). Introduction to health and safety in construction: the handbook for the NEBOSH construction certificate (4th ed.). Routledge: London. Kay, R. S., Searfoss, D. G., Minter, F. C. (1989). Handbook of accounting and auditing (2nd ed.). Warren, Gorham Lamont: Boston. Lowton, R. M. (1997). Construction and the natural environment. Butterworth-Heinemann: Oxford. Mehta, M., Scarborough, W., Armpriest, D. (2008). Building construction: principles, materials, and systems. Upper Saddle River, N.J.: Pearson/Prentice Hall. Schaur, C. (2005). Improvement of Buildings’ Structural Quality by New Technologies: Outcome of the Cooperative Activities : Final Report, September 2004. A. A. Balkema: London. Smith, N. J. (1999). Managing risk in con struction projects. Blackwell Science: Oxford. This report on Quality and Environmental Management was written and submitted by user Emery Yang to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

44 Resume Writing Tips

44 Resume Writing Tips 44 Resume Writing Tips 44 Resume Writing Tips By Daniel Scocco Having a solid and effective resume can greatly improve your chances of landing that dream job. That is beyond discussion. How does one make sure that his resume is top notch and bullet proof, however? There are several websites with tips around the web, but most bring just a handful of them. We wanted to put them all together in a single place, and that is what you will find below: 44 resume writing tips. 1. Know the purpose of your resume Some people write a resume as if the purpose of the document was to land a job. As a result they end up with a really long and boring piece that makes them look like desperate job hunters. The objective of your resume is to land an interview, and the interview will land you the job (hopefully!). 2. Back up your qualities and strengths Instead of creating a long (and boring) list with all your qualities (e.g., disciplined, creative, problem solver) try to connect them with real life and work experiences. In other words, you need to back these qualities and strengths up, else it will appear that you are just trying to inflate things. 3. Make sure to use the right keywords Most companies (even smaller ones) are already using digital databases to search for candidates. This means that the HR department will run search queries based on specific keywords. Guess what, if your resume doesnt have the keywords related to the job you are applying for, you will be out even before the game starts. These keywords will usually be nouns. Check the job description and related job ads for a clue on what the employer might be looking for. You can read more about resume keywords on the article Tapping the Power of Keywords to Enhance Your Resumes Effectiveness. 4. Use effective titles Like it or not, employers will usually make a judgment about your resume in 5 seconds. Under this time frame the most important aspect will be the titles that you listed on the resume, so make sure they grab the attention. Try to be as descriptive as possible, giving the employer a good idea about the nature of your past work experiences. For example: Bad title: Accounting Good title: Management of A/R and A/P and Recordkeeping 5. Proofread it twice It would be difficult to emphasize the importance of proofreading your resume. One small typo and your chances of getting hired could slip. Proofreading it once is not enough, so do it twice, three times or as many as necessary. If you dont know how to proofread effectively, here are 8 tips that you can use, or use a grammar checker. 6. Use bullet points No employer will have the time (or patience) to read long paragraphs of text. Make sure, therefore, to use bullet points and short sentences to describe your experiences, educational background and professional objectives. 7. Where are you going? Including professional goals can help you by giving employers an idea of where you are going, and how you want to arrive there. You dont need to have a special section devoted to your professional objectives, but overall the resume must communicate it. The question of whether or not to highlight your career objectives on the resume is a polemic one among HR managers, so go with your feeling. If you decide to list them, make sure they are not generic. 8. Put the most important information first This point is valid both to the overall order of your resume, as well as to the individual sections. Most of the times your previous work experience will be the most important part of the resume, so put it at the top. When describing your experiences or skills, list the most important ones first. 9. Attention to the typography First of all make sure that your fonts are big enough. The smaller you should go is 11 points, but 12 is probably safer. Do not use capital letters all over the place, remember that your goal is to communicate a message as fast and as clearly as possible. Arial and Times are good choices. 10. Do not include no kidding information There are many people that like to include statements like Available for interview or References available upon request. If you are sending a resume to a company, it should be a given that you are available for an interview and that you will provide references if requested. Just avoid items that will make the employer think no kidding! 11. Explain the benefits of your skills Merely stating that you can do something will not catch the attention of the employer. If you manage to explain how it will benefit his company, and to connect it to tangible results, then you will greatly improve your chances. 12. Avoid negativity Do not include information that might sound negative in the eyes of the employer. This is valid both to your resume and to interviews. You dont need to include, for instance, things that you hated about your last company. 13. Achievements instead of responsibilities Resumes that include a long list of responsibilities included are plain boring, and not efficient in selling yourself. Instead of listing responsibilities, therefore, describe your professional achievements. 14. No pictures Sure, we know that you are good looking, but unless you are applying for a job where the physical traits are very important (e.g., modeling, acting and so on), and unless the employer specifically requested it, you should avoid attaching your picture to the resume. 15. Use numbers This tip is a complement to the 13th one. If you are going to describe your past professional achievements, it would be a good idea to make them as solid as possible. Numbers are your friends here. Dont merely mention that you increased the annual revenues of your division, say that you increased them by $100,000, by 78%, and so on. 16. One resume for each employer One of the most common mistakes that people make is to create a standard resume and send it to all the job openings that they can find. Sure it will save you time, but it will also greatly decrease the chances of landing an interview (so in reality it could even represent a waste of time). Tailor your resume for each employer. The same point applies to your cover letters. 17. Identify the problems of the employer A good starting point to tailor your resume for a specific employer is to identify what possible problems he might have at hand. Try to understand the market of the company you are applying for a job, and identify what kind of difficulties they might be going through. After that illustrate on your resume how you and your skills would help to solve those problems. 18. Avoid age discrimination It is illegal to discriminate people because of their age, but some employers do these considerations nonetheless. Why risk the trouble? Unless specifically requested, do not include your age on your resume. 19. You dont need to list all your work experiences If you have job experiences that you are not proud of, or that are not relevant to the current opportunity, you should just omit them. Mentioning that you used to sell hamburgers when you were 17 is probably not going to help you land that executive position. 20. Go with what you got If you never had any real working experience, just include your summer jobs or volunteer work. If you dont have a degree yet, mention the title and the estimated date for completion. As long as those points are relevant to the job in question, it does not matter if they are official or not. 21. Sell your fish Remember that you are trying to sell yourself. As long as you dont go over the edge, all the marketing efforts that you can put in your resume (in its content, design, delivery method and so on) will give you an advantage over the other candidates. 22. Dont include irrelevant information Irrelevant information such as political affiliation, religion and sexual preference will not help you. In fact it might even hurt your chances of landing an interview. Just skip it. 23. Use Mr. and Ms. if appropriate If you have a gender neutral name like Alex or Ryan make sure to include the Mr. or Ms. prefix, so that employers will not get confused about your gender. 24. No lies, please Seems like a no brainer, but you would be amused to discover the amount of people that lie in their resumes. Even small lies should be avoided. Apart from being wrong, most HR departments do background checks these days, and if you are buster it might ruin your credibility for good. 25. Keep the salary in mind The image you will create with your resume must match the salary and responsibility level that you are aiming for. 26. Analyze job ads You will find plenty of useful information on job ads. Analyze no only the ad that you will be applying for, but also those from companies on the same segment or offering related positions. You should be able to identify what profile they are looking for and how the information should be presented. 27. Get someone else to review your resume Even if you think you resume is looking kinky, it would be a good idea to get a second and third opinion about it. We usually become blind to our own mistakes or way of reasoning, so another people will be in a good position to evaluate the overall quality of your resume and make appropriate suggestions. 28. One or two pages The ideal length for a resume is a polemic subject. Most employers and recruiting specialists, however, say that it should contain one or two pages at maximum. Just keep in mind that, provided all the necessary information is there, the shorter your resume, the better. 29. Use action verbs A very common advice to job seekers is to use action verbs. But what are they? Action verbs are basically verbs that will get noticed more easily, and that will clearly communicate what your experience or achievement were. Examples include managed, coached, enforced and planned. Here you can find a complete list of action verbs divided by skill category. 30. Use a good printer If you are going to use a paper version of your resume, make sure to use a decent printer. Laser printers usually get the job done. Plain white paper is the preferred one as well. 31. No hobbies Unless you are 100% sure that some of your hobbies will support you candidacy, avoid mentioning them. I know you are proud of your swimming team, but share it with your friends and not with potential employers. 32. Update your resume regularly It is a good idea to update your resume on a regular basis. Add all the new information that you think is relevant, as well as courses, training programs and other academic qualifications that you might receive along the way. This is the best way to keep track of everything and to make sure that you will not end up sending an obsolete document to the employer. 33. Mention who you worked with If you have reported or worked with someone that is well known in your industry, it could be a good idea to mention it on the resume. The same thing applies to presidents and CEOs. If you reported to or worked directly with highly ranked executives, add it to the resume. 34. No scattered information Your resume must have a clear focus. If would cause a negative impression if you mentioned that one year you were studying drama, and the next you were working as an accountant. Make sure that all the information you will include will work towards a unified image. Employers like decided people. 35. Make the design flow with white space Do not jam your resume with text. Sure we said that you should make your resume as short and concise as possible, but that refers to the overall amount of information and not to how much text you can pack in a single sheet of paper. White space between the words, lines and paragraphs can improve the legibility of your resume. 36. Lists all your positions If you have worked a long time for the same company (over 10 years) it could be a good idea to list all the different positions and roles that you had during this time separately. You probably had different responsibilities and developed different skills on each role, so the employer will like to know it. 37. No jargon or slang It should be common sense, but believe me, it is not. Slang should never be present in a resume. As for technical jargon, do not assume that the employer will know what you are talking about. Even if you are sending your resume to a company in the same segment, the person who will read it for the first time might not have any technical expertise. 38. Careful with sample resume templates There are many websites that offer free resume templates. While they can help you to get an idea of what you are looking for, do not just copy and paste one of the most used ones. You certainly dont want to look just like any other candidate, do you? 39. Create an email proof formatting It is very likely that you will end up sending your resume via email to most companies. Apart from having a Word document ready to go as an attachment, you should also have a text version of your resume that does not look disfigured in the body of the email or in online forms. Attachments might get blocked by spam filters, and many people just prefer having the resume on the body of the email itself. 40. Remove your older work experiences If you have been working for 20 years or more, there is no need to have 2 pages of your resume listing all your work experiences, starting with the job at the local coffee shop at the age of 17! Most experts agree that the last 15 years of your career are enough. 41. No fancy design details Do not use a colored background, fancy fonts or images on your resume. Sure, you might think that the little flowers will cheer up the document, but other people might just throw it away at the sight. 42. No pronouns You resume should not contain the pronouns I or me. That is how we normally structure sentences, but since your resume is a document about your person, using these pronouns is actually redundant. 43. Dont forget the basics The first thing on your resume should be your name. It should be bold and with a larger font than the rest of the text. Make sure that your contact details are clearly listed. Secondly, both the name and contact details should be included on all the pages of the resume (if you have more than one). 44. Consider getting professional help If you are having a hard time to create your resume, or if you are receiving no response whatsoever from companies, you could consider hiring a professional resume writing service. There are both local and online options are available, and usually the investment will be worth the money. 45. Leverage online tools to write your resume You can find several tools online that will remove part of the burden and complexity of writing the perfect resume. Some of them will give you a starting template, others will help with the formatting and so on. You can find suggestions for 10 tools and resources on this post. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Freelance Writing category, check our popular posts, or choose a related post below:The Meaning of "To a T"Cannot or Can Not?The Difference Between "Shade" and "Shadow"

An Introduction to Akaikes Information Criterion (AIC)

An Introduction to Akaike's Information Criterion (AIC) The Akaike Information Criterion (commonly referred to simply as AIC) is a criterion for selecting among nested statistical or  econometric models. The AIC is essentially an estimated measure of the quality of each of the available econometric models as they relate to one another for a certain set of data, making it an ideal method for model selection. Using AIC for Statistical and Econometric Model Selection The Akaike Information Criterion (AIC) was developed with a foundation in information theory. Information theory is a branch of applied mathematics concerning the quantification (the process of counting and measuring) of information. In using AIC to  attempt to measure the relative quality of econometric models for a given data set, AIC provides the researcher with an estimate of the information that would be lost if a particular model were to be employed to display the process that produced the data. As such, the AIC works to balance the trade-offs between the complexity of a given model and its goodness of fit, which is the statistical term to describe how well the model fits the data or set of observations. What AIC Will Not Do Because of what the Akaike Information Criterion (AIC) can do with a set of statistical and econometric models and a given set of data, it is a useful tool in model selection. But even as a model selection tool, AIC has its limitations. For instance, AIC can only provide a relative test of model quality. That is to say that AIC does not and cannot provide a test of a model that results in information about the quality of the model in an absolute sense. So if each of the tested statistical models are equally unsatisfactory or ill-fit for the data, AIC would not provide any indication from the onset. AIC in Econometrics Terms The AIC is a number associated with each model: AICln (sm2) 2m/T Where m is the number of parameters in the model, and sm2  (in an AR(m) example) is the estimated residual variance: sm2 (sum of squared residuals for model m)/T. That is the average squared residual for model m. The criterion may be minimized over choices of m to form a trade-off between the fit of the model (which lowers the sum of squared residuals) and the models complexity, which is measured by m. Thus an AR(m) model versus an AR(m1) can be compared by this criterion for a given batch of data. An equivalent formulation is this one: AICT ln(RSS) 2K where K is the number of regressors, T the number of observations, and RSS the residual sum of squares; minimize over K to pick K. As such, provided a set of econometrics models, the preferred model in terms of relative quality will be the model with the minimum AIC value.

Critique Essay Example | Topics and Well Written Essays - 250 words - 7

Critique - Essay Example A well structured communication should use ethos, logos and pathos efficiently. Whereas many people use logos, ethos and pathos in their communication, they fail to make it clear to the audience where the idea comes from, what it brings, and what it means for the future. Just like Steve Jobs, a great talk need to show a contrasting comparison between the problem and proposed solution. Traditionally, talks and essays have been structured in terms of introduction, body, and conclusion. However, it seems that great communicators do not end up with a conclusion summing up the entire talk but rather end with a climax. Arguably, ending up with a climax in a talk makes the speech memorable for a long time. What comes out strikingly from great speakers is the additional ability to use visual aids and body language to put more vigor to their talk. Great motivational speakers are an inspiration for young people especially students who are looking forward to change the world. Indeed, having a life changing idea is only half of the equation, effectively communicating the idea is the other

Magazines,just like all of their mass media counterparts have been Essay

Magazines,just like all of their mass media counterparts have been facing declining readership and fragmentation of their readership base. How are magazines re - Essay Example In a sense, the widespread decline of magazine readership can be initially assumed as caused by a variety of factors such as the increasing realization among readers that it’s basically not worth turning the pages of magazines nowadays because they can acquire the information they need or deemed important somewhere else such as televisions, radio, weeklies, free sheets and most prominently the Internet. Moreover, for some, magazine reading is highly habitual which can suffer from developments in people’s lifestyles. Everyday life has been de-ritualized in the contemporary period which established magazine reading as a form of diversion and amusement, which then becomes insignificant in the working and free time rhythms of a number of individuals. Hence, if both the outmoded appearance and purpose of the magazines and foremost adjustments in the lifestyle of its readers have created it somehow a dying out mass medium, then the challenge to readership research has turn ou t to be even greater. Readership research is no longer lavishness or something to simply buff up the magazine, to compose it even better than it may have appeared beforehand. Increasingly, research may be essential to keep the magazine and its business significant in a growing varied, competitive, even hard lined market with an escalating number of unsympathetic audiences. There was a period, not too many years ago, when several people feared that magazines would be weighed down by television; that readership would decline in the technological age and promotional materials would abandon the print media for the glamour of the video screen. From 1995 to 1980, the television outgrew rapidly any other mass medium, both in viewership and marketing revenue.1 Nevertheless, the magazines have recovered strongly. 1990 showcased the magazine industry as a healthy, developing component of nations across cultures. In fact, during this time it’s safe to conclude that magazines

Effective Career Management and Planning Essay Example for Free

Effective Career Management and Planning Essay For individuals career management is one of the important tasks which should be arranged in order for theme to be employable, and successful in their work and life. This essay introduces terms career management, career planning and explain how these two tasks are linked together. Subsequently it also explain how to effectively manage careers. Lastly conclusion and explanation will be given on who is responsible for managing careers, as well as who should plan individuals career to improve effectiveness. There is many ways to describe career management. As it is described by American Management Association it is a cycle of events that enables individuals and companies to achieve their goals (HR Focus 1999). Good management of careers would preferably put employees in most profitable and competitive situation for the businesses, at the same time employees are required to understand what skills will help them to improve and develop in order to achieve rewards from work and personal life. There are two different career managements: organizational and individual (De Vos, A et. all 2008). Organizational career management is set to improve workers effectiveness, this is achieved by findings what workers want and helping them in achieving the goals, at the same time selecting the employees who deserve opportunities the most, in order to motivate them. Individual career management is effort which individual puts to improve career aspiration, it is also very important that employees, while satisfying their personal goals, also satisfy the goals of the organisation. In changing economy of 21st century, people are not able to remain in only one job for the duration of their life. As Handy (1976) said traditional careers are not compatible with new organisation structures. It is also proven by Guest and Mackenzie (2006) that the number of the opportunities of work promotion decreased which would make it more difficult for the employees to move up the ladder in their organisation (Newell 2000). Due to the changes in the organisations, and the fact that employees are not able to work for one employer for the duration of their career, puts more responsibilities for managing careers on the employees themselves in order to achieve their life ambitions. Career management in today’s world requires people to learn continuously for the duration of their career due to increasing amount of technology being used in day to day work. To be competitive in the work, employees have to be current with new technologies and skills, which will increase their employability. Another very important skills employees have to develop are relationships with colleagues and competitors, which will help in observation how the industry is changing, to be modern and competitive in the workplace. Psychological contract is a mutual obligation of employees and employers, this obligation can include promises and expectation from both parties of the contract. Over the years Psychological contract has changed dramatically due to changes in the economy. Psychological contract no longer gives job security, and mainly focuses on short term financial relationship (Atkinson, 2002). These changes put more responsibilities on employees and demand from them to be highly skilled, and marketable. Career planning is a part of career management which consist of activities which lead to achieving career goals, as well as finding their strength and weaknesses (Orpen 1994). Tasks are associated with exploring people’s interests and abilities; it also should include identifying new skills people want to develop. Career planning also involves drawing action plans and making sure the plans are realistic. Planning is one of the tasks which are compulsory to remain employed and competitive in employment market. Planning of career must include variety of strategies carried out in order for the individual to be successful. In order to develop a career plan individual have to go through four steps: self assessment which helps people identify their skills and qualities, research which is design to introduce individual to job from inside, decision making requires individual to choose one of the options available, and lastly taking actions such as looking for jobs as well as keeping in touch with the people in the field (Zigelstain, T). Each of these steps is design to help individual find his ideal career based on skills and attributes of individual. Research conducted by Orpen (1994) shows that the employees who plan and use different tactics are more successful in their careers even if the tactics do not work. The responsibility of managing and planning the careers for individuals lies between the employers and employees, mainly because employment is seen as a relationship between these two parties. It is very important that there are different tasks assign to this two parties in order for them to work effectively. Then again career management on the organization side helps empl oyee become more successful, encourages workers to identify what they want, it also support self-development (Barnet Bradley 2007). Involvement of the organisation in career management brings confidence to an employee which makes them feel their careers are better. Taking in the account the fact that in today’s world people will frequently change jobs- as indicated by Bureau of Labour Statistics 64% of individuals change job between 5 to 14 times in their life (Loretto 2010)- responsibility of managing career is principally placed on the individuals themselves. In the conclusion it is vital to saying that the career management and planning is very important in individuals’ career. Tasks associated with planning and managing help people to uncover their skills and attributes which then can be used in their career. Managing careers is broadly responsibility of employees, but in order for the employees to take the right steps in managing the career help from employers in form of various activities is needed. If the help from the organizations is not significant there will be only little progress made in managing the careers (Newell 2000). At the same time due to changes in economy and organizations themselves people have to take control in planning and managing their careers on their own in order to make career effective and gain benefits as well as satisfaction from work and personal life. Without participation in the tasks associated with planning and managing careers individuals will find it very difficult to find the precise occupation in which they will feel comfortable. Concurrently share responsibility of career management improves performance as well as increases benefit for organization and individuals. There will be help available from your employer in managing and planning career but before individual or graduates get job they should take control of their career and life.

anthoy lister :: essays research papers

Fox Galleries (103 Brunswick Street, Fortitude Valley) has opened the doors on it newest exhibition, â€Å"Anthony Lister: subtitled†. The showcase displays Anthony Lister’s unique brand of street art. His works can be described as anywhere from abstract to pop, to graffiti. The style is very free-form and none confined. Many mediums were used to create his art but he seems favor putting it all on canvas. When Lister paints he tells a story about whatever kind of environment he’s in at the moment. The layout of the exhibition itself is rather structured and organized. I think simple and neat was the aim here. I have chosen three painting to closely analyze: â€Å"Portrait of Egon Schiele†, â€Å"Discard the Retard† and â€Å"Paddington from Pratts†. When compared to his mentor, Max Gimblett the two distinctive styles would probably be as far as each other as possible. Max prefers his paintings to be on irregular canvases and his work can range from patterns to abstract, yet don’t have the slight chaos of Lister’s. Predominant throughout the three mentioned works you can see the use of repetition, restriction of colour, emphasis and line. His particular style seems free, spontaneous and sees no real confinement. The general restriction of colour make anything not in bland almost scream off the canvas and creates a very effective focal point. Anthony has said himself â€Å"I’m not trying to change the world, I’m just reacting to the world trying to change me†. That would perfectly describe Lister’s motivation to paint and create. Whether it’s a social statement or purely something for himself he has created something that people can enjoy. Again Lister stated he normally chooses his subject matter by simply finding something within his immediate environment. Any deeper meanings one might find would probably be purely speculation, but the interesting composition in â€Å"Discard the Retard† where the constant stencil of a duck pattern has been used and a single â€Å"stand-out of the crowd† duck can be seen (solid black rather than just black outlining).

1 Corinthians 13 What Is Love Essay

The Excellence of Love (1 Corinthians 13)1 If I speak with the tongues of men and of angels, but do not have love, I have become a noisy gong or a clanging cymbal. 2If I have the gift of prophecy, and know all mysteries and all knowledge; and if I have all faith, so as to remove mountains, but do not have love, I am nothing. 3 And if I give all my possessions to feed the poor, and if I surrender my body to be burned, but do not have love, it profits me nothing. 4 Love is patient, love is kind and is not jealous; love does not brag and is not arrogant, 5 does not act unbecomingly; it does not seek its own, is not provoked, does not take into account a wrong suffered, 6 does not rejoice in unrighteousness, but rejoices with the truth; 7 bears all things, believes all things, hopes all things, endures all things. 8 Love never fails; but if there are gifts of prophecy, they will be done away; if there are tongues, they will cease; if there is knowledge, it will be done away. 9 For we know in part and we prophesy in part; 10 but when the perfect comes, the partial will be done away. 11 When I was a child, I used to speak like a child, think like a child, reason like a child; when I became a man, I did away with childish things. 12 For now we see in a mirror dimly, but then face to face; now I know in part, but then I will know fully just as I also have been fully known. 13 But now faith, hope, love, abide these three; but the greatest of these is love.

Customer services at Tesco Essay

Methods used by Tesco to monitor if good customer service is taking place. If Tesco’s know how good or bad their customer service is then they can make improvements where appropriate. Since they are in such a competitive market they must monitor regularly and act fast on anything which needs improving. Tesco’s is such a big company it will be hard to monitor the customer service in all the stores, but an easy and efficient way of doing this is to use mystery shoppers. This is basically when a researcher is paid to act as a normal customer and just shop around the store, looking for any improvements and commenting on what is good. The employers working at the store do not know who the mystery shopper is so results are accurate. This type of monitoring is done in every store of Tesco’s, and is a good way to get feedback on how well or bad their customer service is. If Tesco’s know where the cracks are in their customer service then they can mend it, so knowing what can be improved is vital. A mystery shopper can notify Tesco’s about the following: How they are greeted by staff How promptly they are dealt with The knowledge of the staff The staffs selling skills The appearance of the branch The quality of facilities Hygiene standards Since Tesco’s deal with a wide range of customers they can choose different types of mystery shoppers, which can improve accuracy of results and a perspective from different types of customers making the results less bias. For example they hire a mystery shopper acting as a mother with children, the mother then can check the baby changing facilities and other service provided by Tesco’s for people carrying babies. They would also use a disabled mystery shopper, who will test the disabled facilities such as the toilet, and they can know if areas are not as accessible to the disabled. The mystery shopper can also point out which member of staff shows good attentiveness and those who don’t care less. Tesco’s can then act on the members of staff who do well by perhaps, praising them, and try to make the members who are not so interested in the job care more, or make a decision to let them go. Another way Tesco’s monitor their customer service is to ask random customers to fill in a quick questionnaire, which can give customers to voice their  opinion on the store. Tesco’s as a large organization uses the suggestion boxes both for staffs and customers in their stores, forms or cards are often provided for staffs at the stores canteen or restaurant while suggestion boxes are usually placed on the shop floor for the customers to fill out, with this tesco’s can allow staffs and customers make suggestions on how to improve their services. Tesco randomly call customers who in one occasion or the other has had problems with Tesco’s either through refund processes or returns on damaged goods. Tesco will call up these customers to know how effectively they where dealt with and how they are getting on with their product. With this Tesco will know what criteria to improve on. The easiest and quickest way tesco’s use is by confronting the customers while shopping, they ask questions like â€Å"how well do you think we are doing in dealing with customers†? This is usually done in few selected Tesco stores dependant on management and cultural style of the store. Focus groups is a system which tesco’s rarely use, this is usually done where feedback is obtained from a small group of people usually consisting of 10-15 people, discussing about products and being asked for information about Tesco’s customer services. E5 report Customer services report tesco’s supermarket plc To: Graham Murray (Store Manager) From: Tayo Oyelaran Date: 25/02/2006 Suggestions on how Tesco’s Roneo corner might improve its customer services Having investigated your company I am suggesting ideas that needs improving on customer service and I am going to doing an evaluation too. With the research I have done Tesco’s customer service is not that bad. But still I suggest they can make some improvements in a number of issues such as: * availability of goods and service * speed of delivery * exchange and refund * Access to building. * Check out and trolleys Exchange and refunds Tesco’s does Exchanges and refunds on goods that are faulty after purchase. Tesco has a clear policy on returned items, so that customer services do not frequently have to ask their boss for assistance or clarification. Tesco’s will accept any goods back within a limited period, providing the customer has kept the receipt, and will refund the money. Tesco’s does not clearly explains the refund policy to a customer at the time of a purchase is made, and the importance of keeping the receipt should be stressed, this is quit a bad way for Tesco’s to show that they care about the customer by telling them what they should keep after shopping at Tesco’s. Tesco’s can improve this by making sure to tell customers to keep their receipt incase any problem occurs with it and that it can only be returned within 28days of purchase. Speed of delivery Tesco’s delivering service is quit good because you could buy your shopping over the internet and have your purchase be delivered within a day or two  but the bad thing about Tesco’s delivery is that they do not keep to delivery time usually delayed up to a day this shouldn’t be so when you have companies like e.g. Iceland and Safeway’s competing against you. As well as Tesco’s knows that no customer wants to purchases a large, heavy item and then find’s out that Tesco’s don’t do no delivery the customer may decide the whole transaction is too much trouble and go elsewhere. Delivery time could be improved bt having the right and appropriate I.T system which ensures accurate timing and delivery of goods and services to your customers. Availability of goods and services The availability of goods is always excellent at Tesco’s because the company. You virtually find what your looking for when you enter your store, but I weakness in this is that most of the time you usually run low stock which isn’t very good for example a customer might need more than what’s placed on the shelve. This will hinder he/she from purchasing your product, this could have little effect on your profit, so my suggestion to this is to improve or train your stock controllers more often to know the exact amount to be stocked and when the shelves should be filled up again if you have low stock. Access to the building and services Tesco’s has a few types of access to their stores e.g. * car park, this will attract more customers to shop at Tesco because they would not have to worry about where to park when they arrive there but not all the time there are spaces to park your car this is because some people park their car so they could shop around the local area for Tesco to overcome this problem they should issue a ticket when you go in their to park your car and the ticket should be only for two hours or less. * Lifts, are very important to because most car parks are two floor so customers could take their shopping easier up to the second floor. Disable people could use it too it they can’t walk up stairs * CafÉ coffee shop, after shopping some of the customers are going to a bit tired so they might go in to the cafÉ to have a cup of coffee. I noticed on entering your store you had only a few customers at the cafÉ so I’ll suggest you could do an offer (if you spend over  £20 you could get a free cup of coffee) * Children pen, for busy mothers shopping they could leave their children in a little area with a few trusted adults looking after them while you as a customer could shop more easier and quicker. * Toilets, is could be a good way for customer to stay longer at Tesco because they could spend more money. Checkouts and trolleys. A way in which they can improve customer service is to improve checkout times, which is the customers’ main problem with your store. They should ensure they have more tills opened for their customers so customers will be happy to shop at Roneo corner. More trolleys is needed too because people that come to shop on the weekend are probably going to buy one weeks shopping so I don’t think a basket would be enough, that could explain why there are a lot of spare baskets around to use during theses times. So I’ll suggest you have more trolleys especially during the weekends For good customer service a company must provide the customer with its utmost attention, which is what you do. The staffs at your store are very attentive towards the customers, and ask for assistance if a person looks lost or looks like they need help. Also to improve customer service in your store members of staff can help customers by helping elderly people carry their bags. Your store can also hire staff at checkouts to help customers pack their items in the bags. The Mystery Shopping Programme is a key tool for stores to use to improve the service they offer to customers. Using a range of research tools to find out about customer satisfaction is important to your store, I’ll suggest you use this method very often as it will help you to know your weakness in dealing with customers. For example, different Mystery Shoppers will visit stores over a period of time and the results will be compared. In addition the results of customer surveys can be compared and contrasted with the results provided by Mystery Shopper Reports. Using these results your store could analyze what went wrong with their customer service and correct them either by training their staffs more or providing more facilities to improve their customer service. Effect of my recommendation to your company Having done all this your store will have a very massive number of customers coming back to shop at your store because of having friendly and good customer service, this will also increase the companies productivity and Popularity. Complaint made about your store will also be reduced. Tesco’s profit, market share will also increase and good customer services will be recognized at tesco’s. What happens if these recommendations are ignored? First of all you will lose more customers if you fail to pick up some of my recommendation, of which without customers means no business. Business builds to attract customers and make profits so they can survive and last long open. Customers are very important to every business especially to Tesco’s because Tesco’s believes that without their customers Tesco’s will not be here at the moment and will loss all their capital. All these will have negative effect on your store’s profit, market share and ability to survive with nearby competitors. E2 Importance of good customer services and how it helps tesco’s achieve its  aims and objective Customer service is the whole activity of identifying customer needs in all their complexity, satisfying them fully, and keeping them satisfied. Customers are people who buy products and services from other people. Tesco is committed to customer service. Customer service lies at the heart of our modern economy because we increasingly make choices on the basis of how we are served. Excellence in customer service can only be fully achieved by having an organisational culture and value system which places the customer at the heart of everything that an organisation and its people do. Tesco has embedded this culture of customer service by giving high priority to a customer service emphasis from top management right down to the operational team level. Good customer services will help tesco’s achive theirs aims and objective by providing good quality services and good providing the necessary fertilities for the customers all these will increase tesco’s market share, its profit and its popularity in summary customers satisfaction equals a companies success. Skills and attributes need by tesco’s staff in order to deal with customers * Teamwork. This is an essential element of the effective functioning of any workforce. It relates to all functions of an organisation not just customer services. * Organisational skills. * Negotiation skills. * Communication skill. Staffs should be able to speak clearly to customers and using polite phrases. * Dealing with complaints and learning how to calm a customer down. * Dealing with difficult customers who cannot be calmed down. * Innovation skills. * They should have good product knowledge. Usually staffs ignorance and uncertainty put the customer off. If a staff at Tesco does not know the answer to a question, he/she should be able to find someone who does. * Presentation skills. * Selling skills. * Good mood and expression. Tesco’s staff should smile at customers this could make a difference. * Being flexible and good time management. Consumer protection law and how Tesco abide with them Tesco’s has a few legal constraints affecting the customer service because with out any legal protection customer might not feel protected when buying good from Tesco. Tesco has to think abut the customers so on top of the legal protection that the law provides they are being kind by giving refunds when they don’t have to. Here are a few legal obligations to its customers; customers need to be protected when buying goods, if, for instance: * Goods are damaged, broken or unusable – Tesco has to give a refund if the product if faulty if they don’t to customer could press charges on Tesco * Goods are not fit for the purpose for which they were bought for e.g. if a customer brought a DVD form Tesco and didn’t work the customer has the right to bring it back and get an exchange or refund back. * The seller has described the goods inaccurately. e.g. If Tesco has described a C.D player’s battery life to last 24 hours and don’t the customer could get a refund back or exchange. Tesco would need to understand that customers can complain against these problems and the following laws protect them: * * Sales of Goods act 1979 – One of the most important Acts today is the Sale of Goods Acts 1979. Since it was passed this has been amended three times – by the Sale of Goods Acts (Amendment) Act 1994, the Sale and Supply of Goods (Amendment) Act 1995. This covers the fundamental requirements of purchasers, i.e. that goods that Tesco’s PLC sell must be: – as described, this means that goods must conform to their description e.g. waterproof must mean the item dose not leak – of satisfactory quality – in relation to the price paid, the description, the age of the item – fit for the purpose for which they are intended – goods must carry out the purpose they are made for. Tesco usually issue refunds if they have failed to meet the criteria, which also contributes to their success dealing with customers. * Food safety Act, 1990-This is a wide-ranging law which strengthens and updates consumer protection in the food sector. This brought food sources, and implication farmers and growers, specifically under food safety legislation for the first time. It made it an offence to sell food which is not of the ‘nature or substance or quality’ demanded by the purchaser. Tesco follows this law very strictly for example Tesco’s Prohibits the sale of unfit or adulterated food and also Tesco’s Controls the description of its , advertising and labeling of foods. * Consumer credit Act, 1974- this aims to protect the rights of consumers when they purchase goods on credit, such as hire purchase or credit sale agreements. For example, if a consumer purchases any product from Tesco’s PLC on credit the customer should be given a copy of any credit agreements into which they enter. It also ensures that only licensed credit brokers can provide credit. * Consumer protection Act, 1987- this law was introduced to bring the British in line with other European Community nations. it ensures that firms are liable for any damage which their defective goods might cause to consumers. For example if Tesco’s where supplying defective electrical equipment they would be liable for any injuries caused to consumers using that equipment. It also seeks to outlaw misleading pricing, such as exaggerated claims relating to price reduction to sales items. * Supply of goods and services Act, 1982-this seeks to protect users of services, ensuring services are of good quality and at reasonable rate. For example if Tesco’s advertise that their products are going to be of high quality and it turns out to be of low quality, i.e. if a consumer buys a belt and after two days of wearing it the product should start cracking or should tear. Tesco also abide with the law to ensure good customer services * Trade description Act 1968 and 1972- this prohibits false or misleading descriptions of a product’s contents, effects or price. This affects packaging, advertising and promotional material. This is one of the key pieces of consumer protection legislation. Tesco’s follow this law by making sure that goods supplied to customers are not falsely described. Examples of good customer services that actual took place at tesco’s An elderly lady who is unsteady on her feet at times and uses a walking stick and avoids using stairs and escalator came back to tesco’s store because she left her walking stick behind. On a very busy weekend day below is the conversation that went between her and a sales assistant. Elderly woman; hello I left my walking stick behind in your store somewhere I cannot remember Sales assistant; ooh ok it was your walking stick; it has been taking upstairs to the customer service help-point. Sales assistant; do you mind if I help you go and get it upstairs. Elderly woman; thanks I’ll would be very grateful if you can help. Sales assistant; Ok then just give me 1 minute I’ll get you your walking stick. The sales assistant came back under 1minute with the elderly woman walking stick. The elderly woman thanked her for been helpful. In this scenario we can see the sales assistant was very helpful to the woman, she offered to get the walking stick without the elderly woman offering her to help. This is a very good example of customer services within tesco’s store. Example 2 A furious customer comes into the store here is the conversation that went between the furious customer and a customer assistant at tesco’s store. Customer assistant; may I help you sir. Furious customer; Yes, of course you can â€Å"I bought this stereo 3 days ago from your store and on the 2nd day it packed up, I discovered it wasn’t working no more. Customer assistant; ok sir that’s alright I see what I can do about it. What really seems to be the problem that does it power on or it doesn’t. Furious customer; I said the stereo isn’t working no more how do you expect something that is working to come on. Please I’m in a rush what do you want to do about it. Customers assistant; that ok sir, I’m very sorry about the stereo, can you kindly give me the faulty stereo and your receipt. Furious customer; that’s great here is my receipt. Customer assistant; sir at tesco’s we usually offer a 7 days return policy so you have nothing to worry about. Would you like me to issue a refund, a replace or an alternate stereo sir? Furious customer; an alternate stereo would be great, because having a replacement of the same stereo might have me coming back here with the same problem. Customer assistant; that’s no problem sir, come with me to see what alternate stereo you would like. In this scenario the customer assistant reacted in a very calm manner which also cooled down the furious customers making him feel he was been listened to. And also the customer assistant also apologized to the furious customer which shows the customer assistant understood the feelings behind the complaints. Example 3 A worried customer is wondering round the store here is the conversation that went between the worried customer and a non-food assistant at tesco’s. Non-food assistant; hello you look worried is do you need any assistant at all. Worried customer; thanks, yes I need your help do you have any idea where you put tour disposable plates, I have walked round the whole store but didn’t get to find any. Can you help? Non-food assistant; sure, come with me I’ll take you there. Worried customer; thanks a lot. Non-food assistant; there you go here are the disposable, we have various options available, do you help with any other thing in the store. Worried customer; no thanks I really appreciate it. Looking at this scenario we can see the non-food assistant generously took the customer to where the product was, he didn’t described where it could be found, this shows good customer service he also asked if the customer need any other help which is also a way of demonstrating good customer service. C3 Quality systems at Tesco Tesco products are continually monitored and tested for their quality and customer acceptability; this is their product evaluation. Tesco staff and management procedures are also monitored to ensure that they maintain the highest standards; this is quality assurance. Below are the quality systems which Tesco use in their production process to add value. Total Quality Management (TQM) – this is the most complete and complicated form of operations management. It is concerned with encouraging everyone in the workplace to think about quality in the business and use different management techniques within each department. Tesco does not prescribe any particular system of standards such as BS5750 or ISO9000. This is because they set their own standards through product specifications, detailed analytical specifications and codes of practice like preventing diseases from entering the food chain. Within the product process, they also expect their suppliers to have identified the critical points in the production process controls and premises by one of their technologists. However, if a supplier chooses to use BS5750 or ISO9000 as part of its discipline, they have no objection whatsoever. So therefore Tesco uses its very own quality standards to produce and sell its products. In terms of services, Tesco staffs are well trained to deal with customers even in the most difficult moments when they are angry. They are always expected to be polite, smile when serving customers and also say bye after serving them. To enforce this, they are regularly monitored by managers and supervisors and anybody not obeying the regulations faces disciplinary action. Tesco not only has well trained staff but also a whole lot of other things including free car parks with easy access for shoppers who have cars, free wide trolleys with special seats for babies and young children, special tills for the disabled people which also decreases long queues, the supermarkets are well organized that a shopper can easily find what they are looking for and also the chances of getting lost around the places are very minimal, they have got staff always standing by to help, tight security with guards and CCTV cameras to maintain customer safety, some stores have free busses that customers can use, children’s play areas so that they don’t get so bored, it has got online orders where customers make their orders and get free delivery to their door steps, shops are always open to make it more reliable for customers to shop, some stores are open twenty four hours a day and many are adopting this idea, chairs around the place which customers can sit on wh en tired, free loyalty cards for customers who wish to sign up therefore saving on their shopping, Tesco not only provides western food but also ethnic foods to cater for the ethnic minorities, free scanners that shorten queues, special offers like buy one get one free, there is a variety of product s in the stores, more facilities including: * Cafà ©s. * Photo processing. dg: * Phone services. * Electric, books, music & video stores. * Petrol stations. C1 Questionnaire 1. Who are your main customers? 2. How do you train your staff? 3. When do your staff get customer service training? 4. Do you have health and safety regulations? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 5. Do you have a safety book? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 6. What have you done to reduce health and safety accidents? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 7. Do you have a customer complaints book? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8. Who deals with the complaints? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 9. How many complaints have you had? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 10. Do you have a customer service desk? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 11. How do you check if your Customer services methods are working†¦ 12. How do you monitor customer services? 13. How much experience is needed to be a customer services consultant? Thank you for your time Below are the results for the questionnaire. It was a team leader working at tesco’s store I gave the questionnaire to feel in for me. 1. Who are your customers? His answer was all of the above. He explained that at Tesco everyone is identified and recognized as a customer even he himself. That this is know has internal and external customers where internal customers are tesco’s employees that staffs/colleagues who work at tesco’s while external customers are customers who often shop at Tesco like parents, adults, disabled and children. 2. How do you train your staff? He answered this saying. Our staffs are  usually trained on the job training but for managerial and organization role the off the job and computer based learning training are some times used. 3. When do your staff get customer service training? Our staffs are trained at the start of their usually lasting up to 1 week, occasionally staffs require to be trained frequently especially on the till as this could be easily forgotten or if there is a change or improvement in our computer technology, so in this case they would all have to be trained. Our staffs also usually have training request which they are also paid for while doing their normal job, this can also be referred to as on the job training. 4. Do you have health and safety regulation? Yes we do, this is usually done to ensure are customers both internal and external customer are shopping in a clean and tidy store to prevent accidents form occurring. 5. Do you have a safety book? Yes we do this is usually looked at the reception or at the staffs corridor to ensure we staffs know where all fire exit evacuation procedures e.t.c. 6. What have you done to reduce health and safety accidents? We ensure our store both the shop floor and warehouses are kept clean and tidy and also make sure fire exits are kept clear all the time. 7. Do you have a customer complaints book? Yes we do it is a form actually not a book it is usually given to customers who have complaints, although our complaints forms have been reduced because they are usually too many people with complaints so it is usually restricted depending on the type of complaints the customer is making. 8. Who deals with the complaints? Complaints are usually dealt with at the customer services desk but if it’s a serious complain against the company then the duty store manger Graham deals with the complain made against our store. 9. How many complaints have you had? As I said earlier on we usually have a  lot but it has reduced recently, this is due to us providing our customers with good customer services. Complaints are usually with the check out times at the weekend, so we have reduced this by having some of our staff’s multi skilled so they can work both on the shop floor and on the till. 10. Do you have a customer service desk? Yes we do it is located at the entrance of the store. 11. How do you check if your Customer services methods are working? Aaarh I’m not really sure though, I think by how much profit we make at the end of the week. 12. How do you monitor customer services? We use different methods like mystery shoppers, suggestion boxes, focus groups and questionnaires. But I think we use the suggestion boxes and mystery shoppers most. 13. How much experience is needed to be a customer services consultant? No experience is usually needed as our new recruits are usually trained to receive the best customer service training, although we usually prefer staffs with previous experience but usually no experience is needed. Thank you for time. After analyzing this questionnaire tesco’s treat their customers in a very good manner especially with the complaints depending on the situation it might as well be dealt with by the store manager which is very good for the customer and the store as the customer will be happy to explain what really happened and also the store manger will know what they did wrong there by ensuring it doesn’t happen again. Also their staffs are also well trained to be a customer service consultant. They also have a safety book which tells their staffs what they need to know if any thing occurs. They also ensure their store and warehouse are kept clean and tidy to prevent accidents from occurring to both staffs and customers.

Changing America essays

Changing America essays The 1920s, one of the most important eras in American history. It carried high prestige because of the fact that the 1920s changed everything, from the way people thought about themselves to the way people had fun and kept themselves entertained. It was an era that had drastic changes in political attitude, economic attitude, and cultural values. The topics addressed in chapter 12 reflect a changing America in that American values and attitudes all changed due to the new wave thinking brought on by the 1920s. The first major change in American society was the change that occurred in Americas political attitude. The most major change in political attitude was due to Americans newfound hatred of immigrants. Because the 1920s instilled a sense of national pride and nationalism many Americans were against immigrants. People did not like immigrants because of the fact that they felt they were un-American and gave America a bad name. Since the 1920s made people feel important because of new found income and entertainment, it made people believe that any time there was a problem in America it was not because of an American. Therefore a lot of the blame was placed on immigrants. So in order to keep America American the government put heavy restrictions on immigrants. One of these restrictions was the Act of 1921, which limited the amount of immigrants entering the United States from Europe. Then in 1924 the American government decided to lower the amount of European immigrants and exclude all Asian immigrants. Another occurrence in the 1920s that explains the changing political attitude was Prohibition. Prohibition was a law that was passed through a new Amendment that outlawed the consumption and sale of alcohol. This was yet another attempt by the American government to eliminate all things that they felt brought America down. Even though Prohibition decrea ...

How to Bend and Draw Glass Tubing

How to Bend and Draw Glass Tubing Bending and drawing glass tubing is a handy skill for managing laboratory glassware. Here is how to do it. Note About Glass There are two main types of glass using in a lab: flint glass and borosilicate glass. Borosilicate glass may carry a label (e.g., Pyrex). Flint glass typically is not labeled. You can bend and draw flint glass using just about any flame. Borosilicate glass, on the other hand, requires higher heat in order to soften so that you can manipulate it. If you have flint glass, try to use an alcohol burner, since too high of heat may cause your glass to melt too quickly to work it. If you have borosilicate glass, youll need a gas flame in order to work the glass. The glass wont bend or else will be very hard to bend in an alcohol flame. Bending Glass Tubing Hold the tubing horizontally in the hottest part of the flame. This is the blue part of a gas flame or just above the top of the inner cone of an alcohol flame. Your goal is to heat the section of glass you want to bend, plus about a centimeter on either side of this point. A flame spreader is helpful for a gas flame, but not absolutely necessary.Rotate the tubing to make certain it is heated evenly.​​As you heat and rotate the tubing, apply gentle and continuous pressure where you want it bent. Once you feel the glass start to yield, release the pressure.Heat the tubing a few seconds longer. It starts to bend under its own weight, you have overheated it!Remove the tubing from the heat and allow it to cool a couple of seconds.In a single motion, bend the slightly cooled glass to the desired angle. Hold it in that position until it hardens.Set the glass on a heat-resistant surface to allow it to completely cool. Do not set it on a cold, un-insulated surface, such as a st one lab bench, since this likely will cause it to crack or break! An oven mitt or hot pad works great. Drawing Glass Tubing Heat the tubing as if you were going to bend it. Place the section of glass to be drawn in the hottest part of the flame and rotate the glass to heat it evenly.Once the glass becomes pliable, remove it from heat and pull the two ends straight away from each other until the tubing reaches the desired thickness. One trick to avoid getting a bow or curve in the glass is to let gravity help you out. Hold the glass tubing vertical to draw it, either pulling up on it or else letting gravity pull it down for you.Allow the tubing to cool, then cut it and fire polish the sharp edges. Among other uses, this is a handy technique for making your own pipettes, especially if you find the ones you have on hand are either too big or too small to deliver the desired volume. Troubleshooting Here are some causes and fixes for common problems: Glass Wont Get Soft - This happens if the flame temperature is too low to heat the glass. The solution is to use a hotter fuel, such as gas.Glass Gets Too Soft, Too Fast - This is caused by using too high of heat. Back off on the length of time you put the glass in the heat, hold it further from the hottest part of the flame, or use a fuel source that burns with a cooler flame.Glass Has Bumps or Crimps - This can happen by bending the glass more than once or by letting it get too soft so that its weight starts to pull it down. The solution to this problem is experience and practice since there is a certain amount of art to knowing when to remove the glass from the flame to bend it or pull it. Just know that once you decide to bend/pull, its a one-time deal. If it doesnt work, its unlikely you can reheat the glass and get a better outcome.Glass Tubing Seals - If the inside of the tube seals, its because the glass got too hot. If you are bending the glass, remove it from the heat soone r. If you are pulling glass, let it cool a bit more before drawing it. Note that you may wish to purposely seal the glass. If you do, just heat the tubing in the flame, rotating it, until it seals shut.

Supreme Court case that focuses on Criminal Law Research Paper

Supreme Court case that focuses on Criminal Law - Research Paper Example On October 31, 2001, the District Court reversed its’ decision and granted him the writ of habeas corpus, after determining that his reasoning for requesting it was that his sentence of death was unconstitutional. Martin Horn, Commissioner of the Pennsylvania Department of Corrections argued that the â€Å"Supreme Court precedent did not require an outcome contrary to that reached by the state courts (536 U. S. ____ (2002). However, several other appellate and circuit courts found discrepancies in the way in which the case was handled and that it violated several Constitutional Amendments. One of the major points raised in attempts to repeal the death sentence was a case involving Teague v. Lane. The reason for stating Teague was to declare its purpose regarding the state’s ruling on criminal convictions depending upon the constitutional standards at the time of the actual proceedings. Amendments were made to the Teague ruling stating that these protectionist goals should be applied retroactively. The Supreme Court determined that "federal courts must address the Teague question when it is properly argued by the government." The Court then proposed the matter of Caspari v. Bohlen, that Teagues "nonretroactivity principle prevents a federal court from granting habeas corpus relief to a state prisoner based on a" new rule, and thus that "if the State ... argue[s] that the defendant seeks the benefit of a new rule of constitutional law, the court must apply Teague before considering the merits of the claim." The Supreme Court then decided that it was necessary for them to reconsider Banks’ sentence according to the Teague case and that the case of Mills v. Maryland was more important (Justia US Law 2003). The final determination however was that it was unnecessary to rule retroactively regardless of the circumstances that might have made it an arguable point. The Supreme Court ruled that